1. Applicability

These terms & conditions are valid for all guest accommodation contracts agreed on between the FAIROTEL and a third party (guest). Our terms & conditions are clearly visible in the reception area of the FAIROTEL, at a location specified to the customer at the close of the contract. Hereby you, party to the contract as well as third parties, are aware of the relevant guidelines.


2. Reservations

Receipt of a reservation from a guest implies a contract for accommodations. This agreement in the form of a reserved room is binding for both parties. The reservation for a booked, but not yet paid for room, is valid up to 18:00 on the day of arrival. After 18:00, the reservation will expire and the customer no longer has claim to the room, unless the customer advises of their late arrival and has made a payment of 50% of the accommodation price. There exists no claim for use of accommodations for a specific room. The hotel reserves the right to otherwise rent out the room, before and after expiry of the reservation. The guest will receive from the hotel a binding booking or reservation number, and if requested a written confirmation of reservation. It is not possible to transfer booking of a room. Especially, renting rooms or contingent of rooms to third parties at higher prices is not allowed. Furthermore the transfer or sale of accommodations booked at the hotel is not permitted. In these cases, the hotel has the right to cancel the booking, especially if the guest provides third-parties untrue information regarding the booking or payment.


3. Guaranteed reservations, cancellation deadlines

A guaranteed reservation is considered valid once the guest pays for the accommodation using a credit card number or a company stamp and legally valid signature, and the booked room is not cancelled before 18:00 on the arrival date. If cancellation takes place at least 48 hours before the arrival date, 50% of the total cost will be due. If the guest does not appear on the agreed arrival date, the total cost of the booked room will be charged, less any expenses saved. 

For bookings in the context of a contingent or allotment contract, or for a reservation of more than 10 rooms per night, the cancellation deadlines are as follows:

  • Up to 4 weeks before the arrivalday 100% could be canceled free of charge
  • Up to 2 weeks before the arrivalday 50% could be canceled free of charge
  • Less than 2 weeks before the arrival date, 50% of the total cost will be due.
  • If the guest does not appear on the agreed arrival date, the total cost of the booked room will be charged, less any expenses saved.


4. Pre-payment of accommodations

The price of the entire booked accommodation must always be paid by the guest in advance, at the latest upon arrival at the hotel.


5. Taxes / Fees / Duties

The valid prices are total gross prices and include all taxes, fees and duties. In the case of changes made to taxes, fees and duties as well as the effective collection of new fees and duties – up until then unknown by the parties – the FAIROTEL reserves the right to adjust its prices accordingly.


6. Means of payment/services rendered to be paid on further invoices

Valid means of payment include cash (euros), EC cards and Visa cards (euros). It is not possible to postpone payment of services rendered on invoices to be paid at a later date.


7. Reserved room availability

Reserved rooms are available to guests beginning at 15:00 on the day of arrival and until 11:00 a.m. on the day of departure.


8. Liability risks for objects brought into the hotel

Objects or materials which are left in the hotel’s generally accessible spaces, in technical facilities or in the hotel lounge are not considered to have been brought into the hotel. This also applies to vehicles and living animals. The hotel is not custodian of objects brought by the guest into the hotel room, no matter what type of object, and will therefore not be held liable for them. This especially applies to so-called items of value. It is explicitly pointed out that the hotel does not offer safekeeping in a hotel safe or similar safety storage area. The guest therefore remains fully responsible for any loss or damage, and acts at their own risk. As well, the hotel is not custodian of luggage, bags or other items left at the hotel after vacating the room, for pick up at a later date.


9. Foods and beverages brought into the hotel

In the hotel’s public areas, the consumption of foods and beverages brought into the hotel is not allowed. Breakfast can only be consumed in the public areas specified for this purpose. Taking away breakfast items is not allowed. Preparing food in hotel rooms is not allowed.


10. No smoking in the hotel

The FAIROTEL is a no-smoking hotel. It is therefore not permitted to smoke in the guest rooms or in the public areas in the hotel. In the case of non-compliance, the hotel has the right to claim from the customer any expenses incurred through damages, for instance cleaning costs, including any resultant loss of turnover, to an amount of up to 150.00, to be followed by immediate termination of the rental contract without prior warning. These damages can be adjusted if either the hotel proves a higher damage, or the guest, a lower damage.


11. Group bookings

For bookings of at least 10 rooms, guaranteed reservations can only be made with applicable pre-payment. Additionally, the hotel’s special contractual arrangements apply here.


12. Court of jurisdiction

The court of jurisdiction for all disputes between contractual parties is Stuttgart, as far as the contractual partner the FAIROTEL, a juridical person governed under public law or a legal entity under public law.

The use of the UN sales convention is expressly excluded.

Should one of the aforementioned clauses be ineffective, the clauses of our terms & conditions remain unaffected. Instead of the invalid clause, a legal clause will automatically apply which comes closest to matching the legal and economic interests of the parties.

The contractually agreed form is the written form. This also applies to any adjustments made to the contractually agreed-on form.

To the data protection statement